Privacy Policy

Kochi Tourism Navi Tourist Center (hereinafter referred to as “the Center”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “the Services”).

Article 1 (Personal Information)

“Personal Information” refers to “personal information” as defined in Japan’s Act on the Protection of Personal Information: information about a living individual that can identify a specific individual by descriptions such as name, date of birth, address, phone number, contact information, etc., contained in the information, as well as data relating to physical appearance, fingerprints, or voiceprints, and information that can identify a specific individual by itself such as the insurer number on a health insurance card (personally identifying information).

Article 2 (Method of Collecting Personal Information)

The Center may ask users to provide personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, and driver’s license number when registering for use. The Center may also collect from its business partners (including information providers, advertisers, ad distributors, etc.; hereinafter “Business Partners”) transaction records and payment information that include users’ personal information concerning transactions made between users and such partners.

Article 3 (Purposes of Collecting and Using Personal Information)

1. To provide and operate the Center’s services
2. To respond to user inquiries (including identity verification)
3. To send emails about new features, updates, campaigns, and other services provided by the Center that users are using
4. To contact users as necessary for maintenance and important notices
5. To identify users who violate the Terms of Use or attempt to use the Services for fraudulent or improper purposes, and to refuse their use
6. To allow users to view, change, or delete their registered information and to view their usage status
7. To bill users for fees in paid services
8. For purposes incidental to the above

Article 4 (Changes to the Purpose of Use)

1. The Center may change the purpose of use of personal information only when it is reasonably recognized as being related to the purpose before the change.
2. In the event of a change in the purpose of use, the Center shall notify users of the changed purpose in the manner prescribed by the Center or publicly announce it on this website.

Article 5 (Provision of Personal Information to Third Parties)

1. Except in the cases listed below, the Center will not provide personal information to third parties without obtaining the prior consent of the user; provided, however, that this excludes cases permitted by the Act on the Protection of Personal Information and other laws and regulations.
   1. When it is necessary for the protection of a person’s life, body, or property and it is difficult to obtain the individual’s consent
   2. When it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain the individual’s consent
   3. When it is necessary to cooperate with a national institution, local government, or a person entrusted by them to carry out affairs prescribed by law, and obtaining the individual’s consent is likely to impede the performance of such affairs
   4. When the following matters have been notified or publicly announced in advance, and the Center has notified the Personal Information Protection Commission:
      1. That the purpose of use includes provision to third parties
      2. The items of data to be provided to third parties
      3. The means or method of provision to third parties
      4. That provision of personal information to third parties will be suspended at the request of the individual
      5. The method of accepting such requests
2. Notwithstanding the preceding paragraph, the recipient shall not be considered a third party in the following cases:
   1. When the Center outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use
   2. When personal information is provided due to business succession through merger or other reasons
   3. When personal information is used jointly with a specific party, and the user has been notified in advance, or it has been made easily accessible, of the items of personal information jointly used, the scope of joint users, the purpose of use by such users, and the name or title of the person responsible for managing the personal information

Article 6 (Disclosure of Personal Information)

1. When the Center receives a request for disclosure of personal information from the individual, the Center shall disclose it without delay. However, if disclosure falls under any of the following, all or part of the information may not be disclosed, and if a decision is made not to disclose, the Center shall notify the individual without delay. A fee of 1,000 yen per request will be charged for disclosure of personal information.
   1. If there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
   2. If there is a risk of significant hindrance to the proper implementation of the Center’s business
   3. If it would result in a violation of other laws or regulations
2. Notwithstanding the preceding paragraph, in principle, information other than personal information, such as historical information and characteristic information, will not be disclosed.

Article 7 (Correction and Deletion of Personal Information)

1. If a user’s personal information held by the Center is incorrect, the user may request correction, addition, or deletion (hereinafter “Correction, etc.”) of the personal information according to the procedures prescribed by the Center.
2. If the Center deems it necessary to respond to such a request from the user, the Center shall promptly carry out the Correction, etc. of the relevant personal information.
3. When the Center makes a Correction, etc., or decides not to make a Correction, etc., based on the preceding paragraph, the Center shall promptly notify the user.

Article 8 (Suspension of Use, etc. of Personal Information)

1. If the Center is requested by the individual to suspend use or delete personal information (hereinafter “Suspension of Use, etc.”) on the grounds that it is being handled beyond the scope of the purpose of use or has been obtained by fraudulent means, the Center shall promptly conduct the necessary investigation.
2. Based on the results of the investigation in the preceding paragraph, if it is determined that it is necessary to comply with the request, the Center shall promptly carry out the Suspension of Use, etc. of the relevant personal information.
3. If the Center carries out Suspension of Use, etc., or decides not to, the Center shall promptly notify the user.
4. Notwithstanding the preceding two paragraphs, if Suspension of Use, etc. requires a large cost or is otherwise difficult, and alternative measures necessary to protect the user’s rights and interests can be taken, the Center shall take such alternative measures.

Article 9 (Changes to the Privacy Policy)

1. The contents of this Policy may be changed without notifying users, except as otherwise provided by laws or this Policy.
2. Unless otherwise specified by the Center, the revised Privacy Policy shall become effective when posted on this website.

Article 10 (Contact Information)

For inquiries regarding this Policy, please contact the office below.